I've been to an event at Italiannis which promoted their "Extras" promo. Sadly, this weren't followed in some of their branches.
Last weekend, I ate ON PURPOSE on 2 different branches of Italiannis.
First branch - Greenhills Italiannis branch
Saturday night, I even asked the waiter if she was aware of the "EXTRAS PROMO". She said yes and I thought I made myself clear already. No Extra whatsoever.
Second branch - Glorietta Italiannis branch
Again, I made them aware that I knew about the promo. Our bill was not cheap and we ordered a fair amount of food that would be just right for us. Still, no EXTRAS.
I even heard a story from my friend that after complaining about the no EXTRAS promo, he has been given bread, to-go. Is that an insult?
Please tell your branches to follow your promos.
Maybe, I will try to eat at the Bonifacio High branch to see if they would follow...
Other complaints:
http://frannywanny.blogspot.com/2008/06/very-disappointing-return-at-italiannis.html
Last weekend, I ate ON PURPOSE on 2 different branches of Italiannis.
First branch - Greenhills Italiannis branch
Saturday night, I even asked the waiter if she was aware of the "EXTRAS PROMO". She said yes and I thought I made myself clear already. No Extra whatsoever.
Second branch - Glorietta Italiannis branch
Again, I made them aware that I knew about the promo. Our bill was not cheap and we ordered a fair amount of food that would be just right for us. Still, no EXTRAS.
I even heard a story from my friend that after complaining about the no EXTRAS promo, he has been given bread, to-go. Is that an insult?
Please tell your branches to follow your promos.
Maybe, I will try to eat at the Bonifacio High branch to see if they would follow...
Other complaints:
http://frannywanny.blogspot.com/2008/06/very-disappointing-return-at-italiannis.html
