Several Italiannis branch not following the "Extras promo"

I've been to an event at Italiannis which promoted their "Extras" promo. Sadly, this weren't followed in some of their branches.

Last weekend, I ate ON PURPOSE on 2 different branches of Italiannis.

First branch - Greenhills Italiannis branch
Saturday night, I even asked the waiter if she was aware of the "EXTRAS PROMO". She said yes and I thought I made myself clear already. No Extra whatsoever.

Second branch - Glorietta Italiannis branch
Again, I made them aware that I knew about the promo. Our bill was not cheap and we ordered a fair amount of food that would be just right for us. Still, no EXTRAS.

I even heard a story from my friend that after complaining about the no EXTRAS promo, he has been given bread, to-go. Is that an insult?

Please tell your branches to follow your promos.

Maybe, I will try to eat at the Bonifacio High branch to see if they would follow...

Other complaints:

http://frannywanny.blogspot.com/2008/06/very-disappointing-return-at-italiannis.html